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www.ssp.vic.gov.au

Contact us

SSP Helpdesk

Contact the SSP Helpdesk on 1800 SHARED (1800 742 733), and select from the following options:

  • For emergency and critical facilities management requests (24 hours 7 days a week) - option 1
  • Library service (VGLS) - option 2
  • Car Pool service - option 3

Facilities management work orders

Log standard priority work order via online system CorrigoExternal Link .

Get help with our services

If you need help with our services, you can send an enquiryExternal Link and our Customer Service Representatives will get back to you.


Secure client portal

If you are an SSP client provided with the access to the secure portal, please login here.

For further information, contact sspcomms@dtf.vic.gov.au.


We welcome your feedback

Please note: SSP defines feedback as informal positive or negative comments about our services, that does not require a response. This can include comments about our website, services or the staff who were involved in delivering the service.

You can provide feedback directly to the relevant staff via phone or email address, or use the online form below.

Character limit is 200.

Raising a complaint

If you are not satisfied with the SSP services, you can raise a complaint.

  • If your complaint is about Facility Management services or a Work request, please go to Corrigo websiteExternal Link and raise a new work request using Complaints option.
  • To raise a complaint about Car pools, Library services (VGLS), Real estate and Projects and/or any general complaints, please fill in the form below.

Complaint form

Select service your complaint is about
Select
Character limit is 300.

We will respond to you within 2 business days and aim to resolve your complaint within 20 business days.

If we need more information or more time for resolution, we will contact you to confirm and clarify the information and/or negotiate additional time.

Reviewed 21 February 2022