The newly upgraded SSP online helpdesk (Corrigo) now makes it easier for you to raise an office Facility Management (FM) work order request. Please read the answers to the questions you might have about the coming changes to the system.
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The way you access the Corrigo system hasn't changed will not change and your username and password will remain the same. You can always access the system via our Property page or the direct link .
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Yes, all the data remained in the system and only system enhancements have been applied.
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Please use the following browsers to run the new Corrigo system:
- Microsoft Edge Chromium
- Google Chrome
- Mozilla Firefox
Corrigo does not support earlier versions of Edge and Internet Explorers as these are Microsoft legacy browsers.
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The new Corrigo customer portal came with a more modern user interface to improve the user experience through the following enhancements:
- the addition of an optional Google map widget that auto-calculates the user’s current location, which is designed to increase the speed of raising a request
- simplified drill-down menus that provide better visual cues and the ability to attach multiple documents and pictures in one action to make raising a work order easier
- a ‘request timeline’ feature to provide more visibility in the progress of your work order request
- a simplified way to provide your work order verification and feedback on completion.
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The process remains the same for raising a work order request, monitoring the progress and verifying work.
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You don’t need to download the new app, but you need to download an update. You will need to re-login to make the app updated to the new version. Your data and existing work orders won’t be lost.
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Yes, the new ‘request timeline’ feature is designed to provide more transparency in the progress of your request. You can now view the actions, the time and the update from a Facility Manager or a vendor regarding the status of your request.
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Mobile app notifications are already built-in the customer app. Please ensure that your app notification are enabled in your mobile phone settings.
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There are no changes in the work order evaluation process. The assigned Facility Manager will review the progress of your work order request during the progress of completion.
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Yes, you can upload an MP4 file in the work order provided that it will not exceed the 24MB file limit.
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No, the process for raising a complaint remains the same but it is easier to find the Complaints option in the drop-down menu.
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Yes, you can print the work order history through the work order “actions”.
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Please contact your respective site Facility Manager or email JLLSSP.IFMAUS@ap.jll.com.
Reviewed 30 June 2020