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www.ssp.vic.gov.au

Victorian Government Library Service

Supporting Victorian Government departments and agencies to deliver quality research and policy outcomes for the Victorian community.

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Library services during COVID-19

Clients who have access to SSP library services can continue to access online resources as usual. The Knowledge Resource Centre will not be accessible for hard-copy collections during this time. More details on library services available and limited services can be found on the library portal.

 

What we do

We ensure that Victorian Government clients and staff have easy access to the information resources needed to do the work for the government:

  • through the collections of licensed electronic resources
  • the Whole of Victorian Government library collection
  • a team of information professionals
  • research assistance and extensive information skills program
  • access to a global network of libraries and suppliers.

We have resources covering the following subject areas:

  • Law
  • Economics and Finance
  • Health and Human Services
  • Transport, Roads and Infrastructure
  • Governance and Risk
  • Public Administration and Business
  • Science and Technology
  • Management

 

Access to information

  • Our clients have access to:

    • print and online resources, including books, e-books, journals and reports not available elsewhere
    • specialised databases containing subject-specific journals, media, legal resources, standards and conference papers.
    • resources from other libraries across Australia and world-wide
  • If you are new to the library, you need to register to obtain your login. Please fill in the online registration form and you will receive an email with your login details.

  • Your access to the library services depends on the subscription scope that your department has chosen. Go to the library gateway, where you will be required to log in first to access the catalogue and search electronic resources your department has access to.

  • If you have questions about with online services, you can:

    • Email: vgls@dtf.vic.gov.au
    • Phone SSP Help Desk on 1800 SHARED (1800 742 733) and press Option 2.

     

    • Login to the Library gateway site and use the available search options
    • Use the ‘Request item button’ or ‘Place on Hold’, if the item is currently on loan
    • Your requested items will be sent directly to your office location. You can check the progress of your request in the ‘My Account tab’
    • You can also request an item via the Ask a librarian form on Library gateway

    Borrowing terms:

    • you can borrow unlimited items
    • loan period is 28 days
    • you can renew loans via your  Library gateway
    • you can return items during business hours or via Australia Post or DX mail
    • you  can reserve items via your Library gateway, or by calling 1800 SHARED (1800 742 733)
    • you can request items not available from our collections by using the Request form on your Library gateway at no charge
    • you will receive overdue reminder notices via email
  • You will be notified about the status of your request when the item becomes available or overdue. When the item is sent, you will receive an email notification with a tracking ID.

  • The SSP's VGLS can obtain items from other library services across Australia or worldwide. If you can’t find an item, please login and submit the Request an article or loan form on  Library gateway.

  • You can renew items (unless other library users have requested them).

    To renew a loan, go to “My Account”, select “Checkouts” tab and “Renew” button.

Research support

  • Our librarians can help you:

    • develop search strategies to find authoritative information
    • use search tools and techniques
    • improve research skills
    • manage research results.
  • Librarians can help find the resources for clients’ research. Complete the ‘Ask a librarian’ form located on your Library gateway site. You will receive a confirmation of your request within 48 hours.

    If your request is urgent, please contact library services directly:

    • Email: vgls@dtf.vic.gov.au
    • Phone SSP Help Desk on 1800 SHARED (1800 742 733) and press Option 2
  • Our librarians can help find the resources for clients’ research. Complete and submit your request using Ask a librarian form.

Online subscriptions

  • We negotiate on behalf of our clients providing cost-effective electronic resources across government through centralised purchasing.

  • Please fill in the Ask a librarian form to contact the library service.

Publications registration - ISBN and ISSN allocation

  • We allocate ISBN and ISSN numbers for Victorian Government publications, ensuring compliance with legal deposit requirements.

  • ISBNs and ISSNs are unique identifiers that are allocated to all Victorian Government publications intended for public distribution.

    To request an ISBN or ISSN for your publication before publishing, please complete the ISBN or ISSN request form on your library gateway.

    ISBN numbers are usually supplied within 24 hours. ISSN numbers for serial publications can take up to 72 hours to supply.

    For urgent requests, you need to complete the ISBN request form and contact us on 1800 742 733.

Alerts

  • The SSP's VGLS offers customised alerting service. Clients can register for a particular topic and receive email notifications.

  • Go to your Library getaway, select an alert under Alerting services and fill in the form to subscribe.

Training

  • We can help you develop skills in using resources and managing information.

    This includes:

    • an introduction to online library services
    • searching skills sessions
    • legislation and case law training
    • searching government gazettes
    • creating legal alerts
    • customised training for your team
  • Our library currently runs information sessions online via Skype for Business

    Please view training session times to book your training.

    If you need a customised training session, you can request them via Training request form on your library gateway.

How to contact library services

  • There are several ways you can contact library services

     

    View rare non-lendable items by appointments only:

    Victorian Government Library Service
    Knowledge Resource Centre
    607 Sneydes Road 
    Werribee VIC 3030
    DX 210726

    Opening hours: 10am to 4pm (Mon–Fri).

  • Visit our contact page, complete and submit the feedback form. All feedback will be collected and stored in accordance with DTF’s privacy policy and used to improve our services and delivery.

  • Visit our contact page, complete and submit the Complaint form. We will contact you to discuss and resolve your complaint.

Reviewed 28 May 2021