Book a car, bus or van for approved Victorian Government travel
Carpool is a service for all Victorian government departments and agencies. This is a fee for service offering.
Options available include:
- vehicles for short- or medium-term hire for approved government travel
- non-standard vehicle hires, including buses, vans, and other light commercial vehicles
To book a car you need to:
- be a current Victorian Public Service employee
- register and create your driver profile in our online car booking system
If you are a Department of Environment, Land, Water and Planning (DELWP) customer, your booking must have a name and the new 31 digit format charge code. You will not need to raise a Purchase order each time you need to book a vehicle.
A bulk order has been raised for the whole of DELWP and this has been supplied to SSP Fleet. This will cover all DELWP bookings. All DELWP charges for SSP Fleet hire will be charged to the one bulk order.
Car booking process
Passwords cannot be personalised due to security. Keep the email you received when registering for future reference or save password in your browser. You can always request a new password if you lose your password.
For more information on how to use the booking system, please download:
For bookings over continuous 30 days, you must complete an application for long term hire.
Approval is required from the Department Secretary/Agency CEO/or Delegate.
Once you have booked a vehicle and your booking has been approved by your manager, you will receive an email confirmation.
On the day of your vehicle collection, you will receive a text message to your mobile phone advising the collection time and location.
You will need to present a current driver licence when collecting your car.
Cars are available for collection 7am to 5pm, Monday to Friday (excluding public holidays) from the following location:
Treasury Reserve Service Centre (access via Treasury Place)
Arrangements can be made for collection prior to 7 am and after 5 pm when required.
Damage or urgent repairs must be reported immediately to the Service Centre. You are responsible for contacting roadside assist for issues such as:
- flat battery
- flat tyre
- out of fuel
You must report this to the Service Centre so that future bookings can be managed as a result of delays.
At the scene of an accident, you should:
- exchange vehicle and personal details with others involved
- provide contact details for the Shared Service Provider Car Pool Service
- notify police in the event of property damage or injury
- contact the Service Centre if the vehicle is not safe drive
- If possible take of photographs of the vehicle damage and send to
When you return the car you must:
- report the incident to your Service Centre Officer
- complete an insurance claim form and return to the Service Centre
- advise your department or agency management.
If your car is stolen, you must notify the police and the Service Centre immediately. The driver must report stolen or lost e-tags, fuel cards and car park passes to our Service Centre.
The personal and departmental property, such as laptops, phones or sunglasses stolen from vehicles are not covered by insurance. Personal and departmental valuables should not be left in cars unattended or in plain view.
When you return your car, ensure that:
- it has a full tank of fuel
- all personal items and rubbish are removed from the vehicle
- the log sheet is completed correctly.
To see instructions on how to fill in the log sheet, please go to I want to know how to fill in the vehicle log sheet tab on this page.
Treasury Reserve Service Centre
The office is open from 7 am to 5 pm on weekdays. Cars can be returned 24/7 as passes are available in vehicles to provide entry through the Lansdowne Street Boom Gate and the car park grille gate. The drop boxes for vehicle keys and logbooks are available at any time.
What needs to be done?
The log sheet needs to be completed by the driver at the end of each trip, regardless of whether the travel was for business or private purposes.
While it may take a few minutes to complete the log book, please use a separate line entry for each day’s travel use and ensure that you fill in all the fields.
What happens if I don’t complete the log book?
All drivers are required to fill in the log book properly, as there are significant financial implications for your department/agency if this is not done, or if log sheet records are incomplete.
Importantly, filling in the log sheet is a condition of hiring the vehicle and an incomplete log book may impact your ability to hire a vehicle in future.
We appreciate your assistance in ensuring that we both can meet our legal and financial obligations in relation to accessing pool cars.
If you need help with completing the log sheet, please read the instructions:
Reviewed 18 July 2023